We call it work from home (WFH), remote, virtual - all describing work outside the company’s office. These terms are reserved for what is emerging as a new c...

You might say, “Wow, this is big. Changing employee experience is a significant undertaking and requires a lot of investment.” But maybe that is just a perce...

There is no right or wrong place to start. The most important thing is to start at all. Ask: The easiest way is to ask the employees. What does your day look...

Employee Experience (EX). What is it? There are a multitude of definitions out there, ranging from a replacement term for employee engagement, all the way to...

To understand how EX works, let’s reflect on the laws that govern our world. Let’s start with Newton’s Third Law of Motion: "For every action there will alwa...

Naturally, you need a mental model of the Employee Experience. Here is a way to build an organizing framework and a limited set of questions to reflect on. W...