What drives us
Do you have a culture where everyone feels they belong? Do you have a “public square” or “town hall” channel (be it a physical way of gathering and discussing, or a virtual way of raising questions, issues, and concerns)? Do employees feel they can freely speak about things that are of concern without experiencing repercussions? Are policies designed for everyone or are they only benefiting specific segments? For example, better health insurance coverage that is only available to executives, eligibility for student loan assistance only available to recent graduates (and more likely on the younger side of the age spectrum) versus parents who are carrying the burden for loan repayments for their children. Are you age-inclusive?
We believe everyone is unique and needs to be treated as such.
To transform someone's experience, you need to understand their journey by observing a “day in the life” from the moment they wake up until they check out for the day (if they do). What does that experience look like? How are they interacting with your organization (refer to the components of the framework above)? With whom are they interacting? What are they doing and what stops them from doing it better, easier, and more impactfully? How can you use technology, communication, simplification, the human touch and other tools you have at your disposal to make a meaningful change in that journey?
Human-centric design principles have to come to the workplace experience. It is time for HR to embrace them.
It is important to think early in the process about the way you will define success and how you will track progress. These success measurements will help align stakeholders, open doors for additional funding or widened scope of transformation, and more importantly, show you where to focus next. There are plenty of analytical tools and capabilities in modern organizations to enable you to aggregate data across the full lifecycle and understand the relationship between improvements to the employee experience and organizational outcomes (be it financial results, brand image, client satisfaction, or anything else that matters to your business).
Measure what matters. It is a sure way to show progress, to get resources to do more, to grow.